Return & Refund Policy

At CESGULF, we want you to be fully satisfied with your purchase. If for any reason you are not happy with the product you received, we offer a simple and transparent return & refund process according to the terms below.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or not working on arrival.

  • The product received is different from what you ordered.

  • Accessories or parts are missing.

To be eligible:

  • You must request a return within 7 days from the delivery date.

  • The product must be in original packaging with all accessories, manuals, and labels.

  • Serial number must match the item sold.

2. Non-Returnable Items

The following items cannot be returned:

  • Software licenses or digital products

  • Used or installed items (unless defective)

  • Items without original packaging

  • Clearance / special promotion items

  • Customized or special-order products

  • Products damaged due to misuse or incorrect installation

3. Return Process

Step 1 – Request Return

Contact us at:
📧 info@cesgulf.com
📞 +966 53 147 9873
Provide your order number, product name, and issue description.

Step 2 – Approval

Our support team will review your request and may ask for:

  • Photos or video of the issue

  • Serial number confirmation

Step 3 – Send Back the Item

If approved, you must return the product through a trusted courier.
Return shipping cost:

  • Customer pays if returning due to personal preference or wrong order.

  • CESGULF pays if the item is defective, damaged, or incorrectly shipped.

4. Refund Policy

After we receive and inspect the product:

  • Full Refund — for defective, damaged, or wrong items.

  • Partial Refund — for items returned with missing accessories or damaged packaging.

  • No Refund — if the product is used, installed, or not in original condition.

Refund method:

  • Refund will be issued to your original payment method.

  • Processing time: 5–10 business days after approval.

5. Exchange Policy

If you prefer an exchange instead of a refund:

  • We can replace the item with the same model (if available).

  • You can upgrade to another model by paying the price difference.

6. Warranty

Most products sold on CESGULF come with 1-year manufacturer warranty unless specified otherwise.

Warranty does NOT cover:

  • Physical damage

  • Liquid damage

  • Wrong electrical connection

  • Unauthorized repair or modification

7. Contact Information

For any questions regarding Returns & Refunds, contact us:

📧 Email: info@cesgulf.com
📞 Phone/WhatsApp: +966 53 147 9873
🌐 Website: www.cesgulf.com